Refund Policy

We sincerely hope you are satisfied with your purchase from Hacco. However, if you need to request a refund, please review the policy below.

Orders Not Yet Shipped

If you wish to cancel your order, you must contact help@hacco.app within 2 hours of placing the order.

If the order has not yet been shipped, we may be able to cancel it and issue a full refund, including any shipping fees paid.

After the 2-hour cancellation period, order processing may have already begun and cancellation may no longer be possible.

If approved, refunds are typically processed within 5–15 business days, depending on your payment provider.

Orders Already Shipped

Once an order has been shipped, it cannot be cancelled or refunded while in transit.

Please wait until the item has been been delivered. If you wish to return the item after receiving it, please follow our Returns & Refunds Policy and contact help@hacco.app for assistance.

Refunds After Return

If you have received your order and your return request has been approved:

Contact help@hacco.app within 14 days of delivery.

Provide your order number and any required photos.

Return the item according to our Returns & Refunds Policy.

Once the returned item has been received and inspected, we will process your refund if the return is approved.

Please note:

Original shipping charges are non-refundable unless the item was received damaged, defective, or incorrect.

Refunds are issued to the original payment method used for the purchase.

Refunds are generally processed within 5–15 business days after approval.

Refund Refusal

We reserve the right to refuse a refund if:

The returned item does not meet our return conditions.

The item shows signs of use, damage, or alteration by the customer.

The item is returned outside the permitted return period.

The item is a non-returnable product as outlined in our Returns & Refunds Policy.

Delayed or Reduced Refund Amounts

In some cases, the amount received may differ slightly from the refunded amount. This may occur due to:

Bank processing fees or commissions.

Exchange rate fluctuations between the date of payment and the date of refund.

Fees charged by your payment provider or financial institution.

If you receive less than the refunded amount shown, please contact your bank or payment provider for further information.

Contact Us

For all refund requests and enquiries, please contact:

Email: help@hacco.app

Please include your order number and a detailed explanation of your request to help us assist you as quickly as possible.