Terms of Use

Last Updated: 8 July 2025

Welcome to Hacco  Ltd. By accessing or using our website and services, you agree to be bound by these Terms of Use. Please read them carefully before using our site.

1. Introduction

This website is operated by Hacco Haul Ltd, offering clothing and fashion items for online purchase in the United Kingdom. By accessing or placing an order, you agree to comply with these Terms of Use.

2. Use of Our Website

You agree to:

  • Use the site lawfully and for its intended purpose

  • Not misuse the website or introduce harmful material

  • Provide accurate and up-to-date information when purchasing

We reserve the right to deny access or suspend accounts for misuse or violations.

3. Product Information

We strive to display accurate product descriptions, prices, and images. However, colours may vary slightly due to screen settings. We reserve the right to update or correct any information at any time without prior notice.

4. Orders and Payment

Orders are subject to acceptance and availability. Prices are listed in GBP and include VAT (where applicable). Full payment is required at checkout via our secure payment providers.

5. Shipping

We aim to dispatch orders promptly. Delivery times are estimates and not guaranteed. Delays outside our control (e.g., courier issues) do not entitle you to cancel the order unless legally permitted.

6. Returns and Cancellations (14-Day Policy)

Under UK law, you have the right to cancel or return your order within 14 days of receiving your goods, for any reason. To qualify:

  • Items must be unworn, unused, and in original packaging

  • You must notify us of your return request within 14 days of delivery

  • Return postage costs are your responsibility unless the item is faulty or incorrect

To request a return, email help@hacco.co.uk with your order number and reason for return.

Refunds are processed within 14 days of receiving returned goods.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at help@hacco.co.uk within 14 days. We will arrange a replacement or refund and cover return costs where applicable.

8. Intellectual Property

All website content, including images, logos, and text, is the property of Hacco Haul Ltd and may not be copied or used without our written permission.

9. Limitation of Liability

We are not liable for:

  • Losses caused by incorrect use of the website

  • Indirect or consequential damages

  • Delays or failures due to events beyond our control

Nothing in these terms excludes liability for death, personal injury, or fraud caused by our negligence.

10. Changes to These Terms

We may update these Terms of Use from time to time. Any changes will be posted on this page. Continued use of the website after updates means you accept the revised terms.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

12. Contact Us

For any questions or concerns, please contact:

Email: help@hacco.co.uk