SHOPPING INFORMATION
How long will delivery take?
Delivery Times:
UK: Within 20 days
EU: Within 25 days
Rest of the World: Within 30 days
What exactly happens after ordering?
Order Confirmation: You’ll receive a confirmation email with your order details.
Order Processing: Our team prepares your items for shipment.
Dispatch Notification: Once your order is shipped, you’ll receive a dispatch confirmation email with tracking details (if applicable).
Delivery: Your package will arrive within the specified delivery time based on your location
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order. The invoice will be sent to your email address as part of the order confirmation. If you need a physical copy, you can print the invoice from the email or request one from our customer service team.
What happens if my order is big?
If your order is large, it may be split into multiple parcels. Each parcel might arrive at different times, depending on shipping logistics. You will receive tracking details for each shipment to help you monitor their delivery status.
How long does it take to get a tracking code?
Once your order has been shipped, you will receive a tracking code within 10 days. This will be sent to the email address you provided at checkout. If you haven't received your tracking code after this time, please check your spam folder or contact us at help@hacco.co.uk for assistance.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
Payment for your order will be taken from your bank account at the time of purchase, once your order is confirmed. This ensures that the payment is processed before your order is dispatched. If there are any issues with the payment, you will be notified immediately.
Where is my order?
To track your order, you can use the tracking number provided in your dispatch confirmation email. Simply enter the tracking number on the courier’s website to get real-time updates on your order’s location and estimated delivery time.
If you cannot find your tracking details or if there’s an issue with your order, please contact our customer service team at help@hacco.co.uk for assistance.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, please follow these steps:
- Contact us immediately at help@hacco.co.uk with your order number and details of the issue.
- Provide photos of the damaged or incorrect item to help us resolve the issue faster.
- Our customer service team will assist you with the return process or arrange for a replacement or refund, depending on the situation.
Can I change or cancel my order?
Once your order has been placed and processed, we are unable to make changes or cancellations. However, if you need to modify your order, please contact us as soon as possible at help@hacco.co.uk, and we will do our best to assist you before the order is dispatched.
If your order has already been shipped, you may need to follow our returns process once you receive the items.
How do I change my delivery address?
If you need to change your delivery address, please contact us as soon as possible at help@hacco.co.uk. We can only update the address if your order has not yet been dispatched. Once the order is shipped, we are unable to change the delivery address.
Please ensure to provide your order number and the new address details when reaching out.